1. Information We Collect
We collect information to provide safe, personalized healthcare services across Cardiology, Gynecology, Orthopaedics, Nephrology, ENT, Psychiatry, Physiotherapy, Dental, Pain Clinic etc.
| Type |
Examples |
| Personal Info |
Name, Mobile Number, Age, Gender entered in consultation forms |
| Medical Info |
Type of Query, Symptoms, Reports shared via WhatsApp / at hospital (with consent) |
| Technical Info |
IP Address, Browser, Device, Pages visited, Time on site via cookies |
| Communication |
Call recordings (for quality), WhatsApp chats, appointment history |
2. How We Use Your Data
- To schedule appointments, confirm consultations, and provide medical services.
- To share reports, follow-ups, health tips, vaccination reminders, and camp updates via WhatsApp/SMS/Call (you can opt-out anytime).
- To improve website experience, understand patient needs, and enhance care quality.
- To comply with legal obligations, medical records maintenance, and audit requirements.
- We never sell your personal data to third parties for marketing.
3. WhatsApp Consultation & Cookies
Our “Send via WhatsApp” buttons redirect to wa.me/919109953517 with your Name, Query Type, and Mobile. By clicking, you authorize Navkar Hospital to contact you on WhatsApp.
- WhatsApp messages are encrypted and used only for healthcare communication.
- Website uses essential cookies for form functionality and analytics cookies (Google Analytics) to understand traffic. You can disable cookies in browser settings.
- We do not store OTPs or passwords on website.
Tip: Clear browser cache or opt-out of analytics if you prefer not to share technical data. Essential form cookies will still be required.
4. Data Sharing & Disclosure
We share data only on need-to-know basis:
- With doctors, nurses, lab, pharmacy, and billing within Navkar Hospital for treatment.
- With diagnostic labs, insurance/TPA, and government portals (e.g., for MLC or statutory reporting) when required and with consent.
- With IT service providers (hosting, SMS gateway) under strict confidentiality agreements.
- When required by law, court order, or to protect patient safety and public health.
5. Data Security
We implement administrative, technical, and physical safeguards as per industry standards:
- Medical records stored securely with role-based access control.
- Website with SSL encryption (https) for form submission.
- Staff trained in patient confidentiality as per Indian Medical Council Regulations.
- Regular audits of data access and retention.
Despite best efforts, no internet transmission is 100% secure. Please avoid sharing highly sensitive medical images on public forms; share at hospital or via secure link provided by us.
6. Your Rights
- Access & Correction: You can request to view or correct your personal data held by us.
- Withdraw Consent: You can opt-out of promotional WhatsApp/SMS anytime by replying STOP or contacting us.
- Deletion: You can request deletion of non-medical marketing data. Medical records will be retained as per legal retention period (minimum 3 years).
- Grievance: Contact our Grievance Officer at [email protected]
7. Children’s Privacy
Our website is not directed to children under 18. Pediatric consultations are booked by parents/guardians. We do not knowingly collect data from children without guardian consent.
8. Data Retention & Contact Us
Personal inquiry data is retained for 24 months for follow-up; medical records as per law. This policy may be updated periodically. Continued use after update implies acceptance.
Data Protection Contact
Navkar Hospital Raipur
Tagore Nagar, Raipur – 492001, Chhattisgarh
Email: [email protected] | Phone: +91-9109953517
By using our website or clicking “Send via WhatsApp”, you agree to this Privacy Policy and our Terms & Conditions.
